How to Fix the User Name or Password Is Incorrect - Windows Basics


Monday, October 12, 2020

How to Fix the User Name or Password Is Incorrect

After you install the feature update, you may encounter a strange problem. Whenever the computer was restarted, the first screen displayed even before the login screen was: The username or password is incorrect. Try again .

Note that the screen above is visible even before the Welcome screen is displayed; although you haven't had a chance to enter any username or password yet. After eliminating the above message, you can enter the required information and login successfully.

Fix The Username or Password is Incorrect error every time you reboot

Incorrect password error only occurs when the setting Use my sign in info to automatically finish setting up my device after an update or restart is enabled. This setting is supposed to speed up the Windows update process, by automatically logging in after restarting and completing device setup. The device is then locked to help keep your account and personal information safe.

Turn off Use my sign-in info to fix Windows 10 login issues

1. Click the Start button, select Settings.

2. Click Accounts, then select Sign-in options.

3. In the Privacy, turn off Use my sign in info to automatically finish setting up my device after an update or restart.

4. Restart Windows.

Still seeing incorrect password error when booting up?

To avoid The user name or password is incorrect error in Windows 10 and to resolve user account login issues, here is a list of things you need to check:

A. Make sure that Capslock is not turned on if your password contains all lowercase letters.

B. Incorrect keyboard layout might prevent you from entering characters in your password. In systems with multiple keyboard layouts, be sure to select the correct keyboard layout for entering the password into the login screen. You can change the keyboard layout in the bottom right corner of the Windows 10 login screen. After changing the layout correctly, your password should work.

C. Remove User Password

Are you using the same Microsoft account (MSA) (instead of local user account) on multiple Windows 10 devices? If so, you must be aware that if the password is changed in one computer, the same password must be used on other devices that share the same MSA. This is a key point that users often overlook.

Also, if you have set up automatic login using Netplwiz.exe before, you will need to delete it and reconfigure.

1. Press the Windows Keys+ R and type in netplwiz to open User Accounts.

2. Click on your user name and uncheck Users must enter a username and password to use this computer.

D. From the login screen, click the Forgot my password link and reset your Microsoft account password. You can reset it using email ID or alternate phone number. A security code will be sent to your alternate contact ID or mobile number to verify your account. After verifying and resetting your password, log in to your account with the new MSA password on all Windows 10 devices. Alternatively, from another computer, visit the Reset password link:

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